Post Care
Pre Departure Support
We believe that the reason we have the highest student satisfaction each year is due to the constant ongoing support and personal service we provide from start to finish. A key component of this is our pre departure support as this is the vital link between ensuring a smooth transition for all of our students.
Our advisors are therefore dedicated to helping students prepare for their future studies and are on hand to help with whatever our students may need, whether this be general support in the form of answering any questions you may have, to helping our students find and secure accommodation BEFORE they travel.
As part of our pre departure support, we provide
- -Your allocated Student advisor will be on hand to answer any questions you may have by phone/email/in person. Our advisors are highly qualified and have been dealing with student queries for years and therefore have the best perspective to guide you through your worries and reservations.
- We will help you arrange accommodation BEFORE travelling so to ease any worries you may have.
- We will help you with hotel reservations and book on your behalf at an exclusive discounted price available only to us.
Settling In Support
Our advisors go above and beyond not only to ensure that our students have a smooth, hassle free transition but also that by the end of it, they are happily settled into their new environment and most importantly feel confident about living in their new surroundings.
- Walking tours for all our students so they can learn more about their city
- University and walking tour to show you around the university as well as show you all local amenities (eg shopping, banks, where to buy scrubs etc)
- Assistance with setting up of bank account
- Airport pick up and drop off services
- Setting up a mobile phone contract and apartment wifi
- Advice on local shops, where to buy furniture, cutlery etc.
Transition Support
In keeping with our ongoing support guarantee, we offer transition services to support the transition near the time of departure. We arrange for all of our students to travel together; with the assistance of one of our representatives. Transport from the airport to the hotel will also be arranged for the students. If necessary, we will also find accommodation for each student upon arrival.
As part of our transition services, we offer
- A Tutelage representative to travel with all students as part of a group and stay with the student for atleast 3 days after arriving
- We will have additional tutelage representatives on hand on site to assist all our students with enrolment, accommodation support etc.
- We assist our students with enrolment at their university, a process which can be confusing and complicated if carried out alone.
- We provide accommodation support and help our students secure high quality accommodation for low prices. We achieve this by working with the best and trusted estate agents.
- We provide support with setting up mobile phone contracts, sim cards, wifi setup etc.
- We provide all our students with a pre departure information pack to ensure they have all the necessary information they require before travelling.
